FAQs

Shipping

Shipping within the UK (excluding NI and Channel Islands) is free and usually sent within 2 working days.

I usually ship with Royal Mail. If you would prefer DPD or Evri, please add a note when you order.

If you would like delivery to another territory, no problem, please email your requirements and I can work out a price and let you know.

 

Returns

We want you to be happy with your purchase. If for any reason you aren't happy, please get in touch as soon as possible to arrange a return. Customers are responsible for equivalent return postage.

 

Guarantee

Grain of Time pots are guaranteed to be soundly made and frost proof, unless listed as second or flawed. Please get in touch if you would like to make a claim against guarantee.

If a pot is sold as second or flawed, it is exempt from our guarantee policy.

Japanese pots are assumed to be frost-proof by their considerable reputation, I will guarantee pots I sell for one full season.

Chinese pots have a mixed reputation regarding frost hardiness. Unless otherwise stated in a listing, I do not guarantee Chinese pots against frost damage.