FAQs

Shipping

Please see the new updated Shipping Policy page. UK shipping is free.

 

Returns

We want you to be happy with your purchase. If for any reason you aren't happy, please get in touch as soon as possible to arrange a return. Customers are responsible for equivalent return postage.

 

Guarantee

Grain of Time pots are guaranteed to be soundly made and frost proof, unless listed as second or flawed. Please get in touch if you would like to make a claim against guarantee.

If a pot is sold as second or flawed, it is exempt from our guarantee policy.

Japanese pots are assumed to be frost-proof by their considerable reputation, I will guarantee pots I sell for one full season.

Chinese pots have a mixed reputation regarding frost hardiness. Unless otherwise stated in a listing, I do not guarantee Chinese pots against frost damage.